TERMS & CONDITIONS
Orders placed before 2:00 p.m. EST qualify for same-day shipping * and can be faxed to (585) 265-6678, emailed to , called into Fasteners Direct (Toll-Free 800.691.0292) or submitted via the Fasteners Direct web site.
Every special-made and fabricated item are non-returnable
Every special-made and fabricated items have a standard +/- 10% on shipment quantity. Invoices will reflect any changes.
Certs are available upon request, with a possible additional cost.
*Fasteners Direct currently ships to the USA and parts of Canada.
*Out of stock items will be shipped when available.
Payments can be made by credit card, check or cash.
ACH options are also available. Customers must contact our Accounts Receivable department.
Some orders may be subject to a COD term.
Speak with your salesman about payment options. E-mail credit apps to or submit/inquire about them here:
Orders under $50 will be assessed for a small order processing fee of $15.
Free shipping options are available.
Select drop shipments do not qualify for free shipping.
Contact your salesman for details.
Authorization for return product must be requested within 30 days of invoice date and will be assessed for a re-stock fee. Return shipping will be arranged and paid for by the customer, who also must attach a Return Merchandise Authorization (RMA) Form to each package. The RMA is supplied by Fasteners Direct.
The credit will usually be issued within 10 business days or less after receipt of product at the Fasteners Direct facility.
*When requesting a return please include the following:
Company Name & Address
Original Order Number
Part(s) you wish to return, and quantity
Reason for return
Contact information such as Name, Phone Number and Email.
If you can, please upload your original invoice and/or packing slip.
Send Returns to:
1720 Boulter Industrial Parkway
Webster, NY 14580